FAQS
Frequently Asked Questions | Jasmine Jade Boutique
💌 Orders & Shipping
Q: How long will it take to receive my order?
A: Orders are processed within 1–3 business days. Once shipped, delivery typically takes 3–7 business days within the U.S.
Q: Do you offer free shipping?
A: Yes! Free shipping is available on all U.S. orders over $100.
Q: Do you ship internationally?
A: Currently, we only ship within the U.S. We hope to expand in the future!
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with your tracking number.
👗 Product Info & Sizing
Q: What does Jasmine Jade Boutique sell?
A: We offer a curated collection of women’s clothing and handmade scrunchies, designed for everyday comfort, confidence, and style.
Q: How do I choose the right size?
A: Each clothing item includes detailed sizing information in the description. If you need help choosing the best fit, feel free to contact us—we’re happy to help!
Q: What fabrics are your scrunchies made of?
A: Our scrunchies are handcrafted using high-quality satin, cotton, velvet, chiffon, and more—perfect for all hair types.
Q: What scrunchie sizes do you offer?
A: We carry XS, mini, and jumbo scrunchies so you can find the perfect size for your style and hair type.
💳 Payments & Discounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Shop Pay.
Q: Do you offer discounts or promotions?
A: Yes! Be sure to follow us on social media and join our email list for exclusive sales, promo codes, and new arrivals.
🔄 Returns, Store Credit & Final Sale Items
Q: What is your return policy?
A:
- Full-priced clothing may be returned within 7 days of delivery for store credit only, minus the original shipping cost.
- Sale items are final sale and cannot be returned or exchanged.
- Scrunchies are non-refundable due to hygiene reasons.
Q: What if I received the wrong or a damaged item?
A: We're so sorry! Please contact us within 3 days of receiving your order at jasminejadeboutique@outlook.com with your order number and a photo. We’ll resolve it as quickly as possible.
📬 Contact Us
Q: How can I get in touch with Jasmine Jade Boutique?
A: You can reach us through the Contact Us form on our website or by emailing jasminejadeboutique@outlook.com. We’ll respond as soon as possible.